ICS Managed Service
ICS provides comprehensive professional IT
consulting services with Information Technology Infrastructure
Library (ITIL) standard from starting consultation to deploy and even
in production.
We can help customer optimizes benefits and Return
On Investment in IT components by effectively connect business
strategy and IT Services. The improvement can be categorized in terms
of : Business Opportunities, Business Decision, Planning,
Utilization, Efficiency, Cost, Continuous Improvement.
Change Management
For change requests, change management is provided
for various levels with comprehensive plans and procedures. For
Physical level: Appliance, Networking; For Software level: firmware,
hypervisor, OS, Application.
Workflow Control
Out Technical Operation Center offers custom
workflow to follow ITILs standard to adopt different needs, it can
transparent to the end user and offer day to day operation workflow.
Health Check
For risk management and prevention, a comprehensive
and custom-made Checklist and corresponding tests are provided for
Health of customer's system.
Drill Test
Predefined and system performance test, based on
customer scenario, according to customer's requirement and
consideration to make sure the system can meet the need and
requirement.
Patch management
HW, SW debug patching is critical for systerm health and served when errors or bugs happened
in customer's system during operation, upgrading firmware, changing
hardware, etc.
Recommendation
Solution Recommendation for improvement for data
growth, business growth. data protection security, data mobility.
Onsite/Remote Standby
With ICS onsite field engineer support, you can
easily augment your daily IT staff resources or tap into specific
technical expertise for critical projects. It is a flexible support
options, making it easy to get the help you need, right when you need
it.
Reporting and Analytics
To reduce overhead, ICS provides
Monitoring-as-a-Service (Maas). Collected and Analyzed information
can be presented as formatted reports, including: Incident record,
Incident report, Operation report.
High Touch Operation Manager
Monthly/quarterly Onsite Meeting
- Provide two ways communication
- Listen to what you need
- Gain the experience form same industry
- Open your vision on same industry
- Enhance your experience with us
Preventive Monitoring
Our managed services offer proactive and preventive
IT operations monitoring system that operates 24/7/365 to do an
effective (incident and problem) trend analysis, and generates alerts
before performance issues of IT resources could actually lead to
slowdown or outage of business processes and functions. This
framework is designed to prevent problems from taking places -
keeps business secure and productive and enables 100% business
continuity and IT compliance.
Reporting and Analytic
Maintenance and Operation Reporting Service
- Incident record
- Incident report
- Operation report
- Infrastructure diagram
- Logical diagram
- VM host report
- VM client report
Dedicate on-site support engineer
With ICS onsite field engineer support, you can
easily augment your daily IT staff resources or tap into specific
technical expertise for critical projects. It is a flexible support
options, making it easy to get the help you need, right when you need
it.
On-site diagnosis, troubleshooting and
repair
Resolve a technical issue quickly, and request a
highly skilled technician to provide on-site problem resolution with
just one call
On-site parts management
Parts conveniently available at your location
eliminates delivery and dispatch time, helping you close trouble
tickets faster
Additional staff support at your location
Flexible staffing options can give you access to
the experts you need, so your staff is free to focus on other
critical duties